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Repairing a “Stuck Brush” error on Neato XV-11 Vacuum


May 2018 Update: Issues with the latest Botvac: http://www.corbinstreehouse.com/blog/2018/04/neato-botvac-a-neat-idea-that-will-eventually-break/

I have a Neato XV-11 Vacuum that I bought quite a few years ago when it first came out. The initial version had quite a few glitches and bugs, and I had it replaced a few times within the first few years. Neato is a great company in how they support their product, and they offered free shipping and returns of the vacuum. I really liked this kind of top notch support.

The XV-11 is now superseded by the Neato XV-12 and costs around $270 on Amazon (you can also find it on Ebay). Overall, I’ve been pretty happy with the vacuum as it does a great job. I’d probably buy it again, as it seems better than the competition (mainly Roomba).

However, it does have problems. The XV-11 needs its batteries to be replaced every one to two years; this isn’t difficult, but they are expensive. You can easily buy and replace the batteries: XV-11 batteries — about $30 to $50 each, but it adds up to the costs of owning the machine. It also tends to loose its set time every time the battery goes completely dead; this is annoying, and I stopped using the pre-programmed cleaning feature because of this. I hope the XV-12 fixes that problem.

Another bigger problem is a “stuck brush” error that may come up constantly, even with a good cleaning of hair and gunk from the vacuum bottom. The only sure way I found to fix this is to take the machine apart and clean the motor.

IMG 3672

It isn’t too hard to take it apart. Flip it upside down and first remove the springs on the wheels; otherwise, they pop off. Then take the front bumper screws off, and all the screws on the bottom. Flip it over (right side up) and take off the two screws by the suction intake hole and it should come up and off.  Don’t pull off the LCD wire! You can remove it from the circuit board by pulling up the circuit board insert and removing the wire (but be careful). The motor is held in by a few more screws (three if I recall right), and comes out.

The motor gets a ton of hair stuck around it and inside the rotor. I just cut it out with a sharp exacto and pull the hair out with tweezers. Then re-assemble and it will work again.

IMG 3673

Feel free to email me questions! corbin at corbinstreehouse.




(c) 2008-2017 Corbin Dunn

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